Sentiment
Per-contact and per-organisation sentiment trends — what they measure, how they're calculated, and how to act on them.
What sentiment measures
Sentiment in Lodestar reflects the emotional tone of your communications with a contact or organisation over time. It is derived from the language in email threads and messages — not from a single exchange but from a rolling trend.
A sentiment score is not a judgment about a person. It's a signal about the health of a working relationship, surfaced so you can act before a problem becomes visible.
Per-contact trend
Each contact has a sentiment trend: the direction and magnitude of tone change over the last 30 and 90 days. A score trending downward — even slightly — is worth investigating. A score recovering upward after a difficult patch is a signal the relationship is stabilising.
Reasons and evidence
Sentiment changes include reason indicators: short phrases derived from the threads themselves explaining what drove the shift. These let you quickly assess whether a trend is significant or noise without reading every email.
Acting on sentiment
Low or declining sentiment surfaces in Today's needs-attention list and is accessible to a connected AI via the MCP server. You can ask the AI to summarise the situation, draft a recovery message, or propose follow-up actions — all with access to the underlying thread context.